BuyMeriam.com

Order Processing	Order Status	Return Policy	Shipping Terms	Sales Tax

Order Processing
All orders will be processed within 1-3 business days (excluding Holidays) after receipt of order.  Orders for products that are in stock in our Atlanta, Georgia facility will usually ship within 1-3 business days (excluding Holidays).  If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship partial orders, unless you specify that we “ship complete”. Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be cancelled within 48 hours of receipt of our delayed delivery notification.  Order status can be checked at anytime, please see Order Status information below.

Our minimum order amount is $100.00 - If you order total does not meet the minimum, and you are willing to pay the $35.00 factory penalty, please call us. We will enter your order manually, adding the penalty fee as a 2nd line item.  

Shipping Policy US & Canadian Customers
All products will be shipped via UPS (United Parcel Service) by default, either UPS Overnight or Ground as specified by you on the product invoice.  Ship-To's must include a street address.  UPS will not ship to Post Office Boxes.  Please note, shipping via UPS Ground service can take between 3 and 10 business days, based on your location. Most orders will ship from our facility in Atlanta, Georgia. We reserve the option to drop-ship your order directly from the respective factories if necessary.  Additional shipping expenses related to expedited orders will be added to your total.

Shipping Policy International Customers
Sales are limited to customers with billing and shipping addresses located within the United States and Canada.  International customers (excluding Canadian Customers) should send inquires to our parent company, Cross Instrumentation.

Order Status
Order status can always be checked online, by selecting "Order Tracking" and entering the e-mail address you used for the order. Order Status terminology is shown below:

• Pending - Order was received, credit card (or other payment method) verified;

• In Progress - Order is being processed, availability being confirmed.

• Not Finalized - Order did not go through or was not finalized, which usually means the last step of the order process was not completed.

• Completed - Order was sent and UPS tracking number is provided.

Product Availability
BuyMeriam.com makes every effort to maintain our inventory at levels that are adequate enough to fill your order from stock.  That said, if your product needs are urgent, we highly recommend that contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase. 

Product Pricing
BuyMeriam.com is committed to offering you high quality products at competitive prices. From time to time, we will run special promotions that will impact pricing on several or all products. 

Sales Tax
Sales tax will be included on invoices shipping and/or billing to the following states: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia.  Please note that the sales tax (if applicable) included in your total is an estimated amount based on the maximum combined state and local taxes listed for your state. Your final invoice/credit card receipt will reflect the actual sales tax charged to your account and that amount will be based on the most current tax data for your specific Ship-To location.

Resellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax.  We must have your valid certificate to exempt you from sales tax.  No Exceptions!

Returns of product, other than for exchange or replacement of defective products, are subject to a minimum 35% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable.  All non-defective products approved for return are to be shipped back to BuyMeriam.com at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to ecommerce@crossco.com. Shipping fees originally incurred by buyer are Non-Refundable. No returns other than for defective products, will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued. For all returns, please e-mail our Customer Support, include order number, part or model number of defective product and brief description of the defect. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored.  To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice.  A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department.   Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).

Liability Disclaimer
BuyMeriam.com and our parent company, Cross Instrumentation will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells.

Right of Refusal
BuyMeriam.com and our parent company, Cross Instrumentation reserve the right to refuse service to anyone.

Changes to Internal Order Policy
BuyMeriam.com and our parent company, Cross Instrumentation reserve the right to change these terms from time to time without notification.  Changes to our Terms and Conditions will be posted on this page.

Contact Information
BuyMeriam.com can be reached by phone, email, postal mail or fax... 

Conyers, GA 30012
E-mail: ecommerce@crossco.com

Phone: 800-332-3418  Fax: 770-929-8278